Frequently asked questions

Send the order code or your item list through the supply-request form. No sign-up is needed and you get a tracking code straight away. After the review, a technical specialist sends the quotation by the channel you chose.

Send the product name, the specifications or a clear photo of the equipment's nameplate, and a technical specialist will suggest the right code. If the item is out of production, its successor is named as well.

Yes. Paste the lines straight from Excel into the supply-request form, or attach the list file; every line is recorded with its own code and quantity.

No. Price and delivery time depend on stock, supply conditions and the day's rate, and they change quickly. So that you never read an out-of-date figure, the price is given in the quotation after the order code has been reviewed.

Up to 3 files in PDF, XLSX, JPG, PNG or WEBP, each up to 10 MB.

Enter the tracking code you received (such as KTM-7G4M8Q2HP6RX) on the contact page, together with the same phone number or e-mail address you gave in the request, and you will see its status. The code alone is not enough, so that nobody but you can read it.

By the channel you chose in the form: phone, WhatsApp or e-mail. If you did not give the details for the channel you chose, the form tells you before it is sent.

Send the code of the item you have. For discontinued products the suggested successor is named with the manufacturer's official source — for example the S7-1500 family for an S7-300. A successor is not a guaranteed equivalent and has to be matched to your application.

Yes. Describe the application, the number of inputs and outputs and the working conditions, and a technical specialist will suggest the right family.

No. The datasheet, catalogue and installation guide of every family are in the technical document library and download without a form or an account.